Cancellation policy

Updated on January 1, 2025

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the date on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us

Gem Store
Owner: Melanie Beuser
Hamelner Str. 17 a
37619 Bodenwerder
Germany

by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. A sample withdrawal form is available from the Federal Ministry of Justice and Consumer Protection at https://www.bmjv.de/SharedDocs/Archiv/Downloads/VerbraucherVertragsRechte_Muster_Widerruf.html

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including the delivery costs selected in the order (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than seven days from the day on which you notify us that you have canceled this contract. This deadline is met if you send the goods before the expiry of the seven-day period. You will bear the direct cost of returning the goods. Returns will only be processed if the completed return slip is enclosed.

Financed transactions

If you have financed this contract with a loan and you revoke the financed contract, you are no longer bound by the loan agreement if both contracts form a single economic unit. This is particularly likely if we are also your lender or if your lender uses our cooperation to finance the loan. If the loan has already been paid to us when the revocation or return takes effect, your lender will assume our rights and obligations from the financed contract with you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject matter of this contract is the acquisition of securities, foreign currencies, derivatives, or precious metals. If you wish to avoid a contractual obligation as far as possible, revoke both contractual declarations separately.